Policy and privacy

Website use policy and privacy

Use of the internet website (hereafter: “the website”) is in accordance with the conditions of use outlined here. Use of the website attests to agreement of the website user (hereafter: “the user”) to obey the conditions governing its use. The Jerusalem Theatre may change the conditions governing use of the site from time to time, without providing advance notification, and changes will go into effect upon being posted. Conditions for use of the website are presented in masculine gender but refer to women and men alike.

Placing orders and joining Jerusalem Theatre mailing lists

The user may order tickets to plays, performances, films and other events presented at or on behalf of the Jerusalem Theatre using the website. Moreover, through the website the user may register for inclusion on mailing lists of the Jerusalem Theatre and may receive announcements and updates about topics of his choice [films and cinematic events and/or special offers, subscriptions, plays and performances].

The computerized records at the Theatre constitute the evidence that the data appearing therein are those provided by the user.

In order to make an order or registration, the user will be requested to provide various data, such as first and last name, full address, including street name, house number, apartment number, city and postal code, telephone number for contact, email address or credit card data for the user (hereafter: “personal information”). The data that the user must provide in order to place an order or to register will be clearly indicated in the appropriate fields as indicated (hereafter: “obligatory fields”). The user cannot place an order or register using the website without completing these obligatory fields.

The personal information submitted by the user will be kept in the theatre’s database that will be recorded in the list of databases managed in accordance with the Law for the Protection of Privacy; a user may demand that this personal information be erased from the registered database of the company by sending an email to the address: anava@jth.org.il

Tickets may be ordered using a credit card or a membership card. Upon ordering the tickets by credit card, the user will be debited for the full amount of the order. Verification of the transaction by the credit card company through which the user has guaranteed payment is essential for acceptance of the customer’s request to carry out the transaction.

Upon completion of the order, authorization, including the details of the order and notification that the order has been successfully completed, will be sent to the email address provided by the user. One may proceed directly to the hall where the plays and performances take place without passing through the theatre box office, by showing the subscription card or a printout of the ticket/s sent to you by email.

An SMS including the details of the play that you ordered in the box office or on the theatre website will be sent to you the day before the play.

Please verify that your current mobile phone number is the one in the theatre’s records.

Cancellation of an order

You may cancel an order at the theatre box office only, no later than 24 hours before the performance ordered. Cancellation of an order will follow the relevant rules (Consumer Protection Law of 1981 and the rules that it stipulates).

Presenting false information may result in legal action being taken. The Jerusalem Theatre reserves the right to cancel or not approve an order if false information or incomplete required information has been provided.

The Jerusalem Theater may prevent the user from executing an order using the website if false information has been intentionally provided, or if the user has committed an intentional act or oversight that may be damaging to the Jerusalem Theater, and/or has violated the conditions of the use policy of the Jerusalem Theatre, and/or in the past has unlawfully evaded payment for an order placed from the theatre, and/or if the credit card in his possession has been blocked or limited for use in some way.

Cancellation of subscription orders

One may cancel a subscription at the theatre box office only, up to two weeks from the date of the order, and provided no use has been made of the subscription and/or the cancellation precedes the date of the event/s on the subscription/s. The refund will be made as a credit to the credit card used to make the subscription payment, or by check.

A 5% cancellation fee will be deducted from the refund. Cancellation of the order will be in accordance with the instructions of the relevant law (The Consumer Protection Law of 1981 and the rules that it stipulates).

Errors in the website

Upon placing orders on the website, as stated above, and when using the website, errors preventing the user from completing use of the website may occur. The Jerusalem Theatre will do its utmost to correct the errors, as stated, and the website user will have no claims against the theatre in this regard.

Intellectual property

The website contains or may contain in the future, intellectual property that belongs to the Jerusalem Theatre or those involved on its behalf (e.g., programs, applications, computer codes, graphic files, texts and all other materials). The user must assume that the material presented in the website is protected by intellectual property laws, unless stated otherwise. No portion of the materials in the website may be sold, duplicated, copied, distributed, modified, publicly presented or transferred to a third party, nor may they be used commercially or publicly without the explicit advance written agreement of the Jerusalem Theatre.

Declaration of privacy

The Jerusalem Theatre attributes great importance to the website users’ privacy. The aim of this declaration and of the detailed instructions below is to explain the policy and commitment of the Jerusalem Theatre to maintain user privacy, and to define how the theatre and its staff utilize and safeguard the data that users provide to the website. This declaration and its instructions are part of the conditions for using of the website and by such use, the user agrees to its content and will make no claims against the Jerusalem Theatre in this regard.

Collection of information

The theatre collects information when the user is utilizing the website’s services, including information on the user’s web surfing, information on offers of services that may be of interest to the user and information recorded from the browser, including IP address of the user. The theatre may keep information collected during said use as information not identifiable with a specific individual, kept separately from the personal information of the user (hereafter: “statistical data”). By agreeing to the privacy policy, the user gives his agreement for the collection of said information during the course of use as described above.

The database

By law, the user is not required to provide personal information or data. However, the user cannot execute an order or register for a mailing list of the theatre without providing such information. The information and data provided by the user to the website while placing an order will, as stated, be kept in the database of the Jerusalem Theatre.

According to the Protection of Privacy Law of 1981, any individual may examine the personal information that is held in the database. Any individual reviewing his personal information who finds that it is incorrect, incomplete, unclear or not up to date, may contact the owner of the database and request correction of the information or its erasure. Address such requests to: anava@jth.org.il

Data protection

The website meets PCI DSS compliance standards and incorporates systems for data protection and protection of user data (hereafter: “the systems”). The systems reduce the risk of data transferred by the user through the internet network. Nonetheless, in view of the current state of technology, no system guarantees absolute security and the Jerusalem Theatre does not guarantee that the data stored in its website will be totally immune to unauthorized access. The theatre will not be responsible to the users for any damage, direct, indirect or consequential, caused them through unauthorized and illegal exposure, transfer or use of users’ personal  data, even in the event that this was caused by error or unauthorized access in violation of the theatre’s rules.

Use of information

The use of information or data provided by the user, as stated above, will be in accordance with this policy, and with rule of law, and for the following purposes:

1. Placing orders and purchasing tickets to plays, concerts, performances, films and other events held at the Jerusalem Theatre or on its behalf, as announced from time to time in the theatre’s publications and its website.

2. Sending information and publications concerning the Jerusalem Theatre to the electronic mailing address. The user may at any time inform the Jerusalem Theatre that he is not interested in receiving such information and content.

3. Establishing contact with users concerning the orders that they have placed.

Provision of information

The Jerusalem Theatre is committed to preventing, insofar as possible, transfer of the users’ data to third parties, unless permission to do so has been granted by the user and under the following circumstances:

1. In the event that it is required for or in the framework of a request made by the user.

2. In the event that the user has violated the conditions of use of the website or has conducted activities through the website that appear to be unlawful or has attempted to conduct such activity.

3. In the event that the Jerusalem Theatre has received a judicial order instructing it to submit information concerning the user to any third party.

4. In the event of a dispute, claim, demand or any legal proceeding between the Jerusalem Theater and the user.

Judicial authority

The laws of the State of Israel alone will govern the use of the website and the services that it provides. Any legal disputes resulting from the policy governing use and privacy of the website will be resolved in the authorized courts of the Jerusalem district.